Community Guidelines

What flow is for

1. flow is for finding and sharing real events with other students. Everything below follows from that.
2. These guidelines form part of our Terms of Service, so breaking them can cost you your account.
3. They apply everywhere on flow: listings, comments, photographs, profiles and what you send to a host.

Treat people well

1. Do not harass, threaten, bully or intimidate anyone.
2. Do not attack people for who they are. Race, ethnicity, nationality, religion, disability, sex, sexual orientation and gender identity are not up for debate here.
3. Do not post sexual content, and do not direct unwanted sexual attention at another member.
4. Do not encourage anyone to harm themselves or anybody else.
5. Disagreeing with somebody is fine. Making them dread opening the app is not.

Being a good guest

1. Answer honestly. Going means you intend to be there.
2. If your plans change, change your answer. Hosts plan on the numbers they can see, and a place nobody releases is a place nobody else could take.
3. Only bring guests where the host has allowed it, and say how many you are actually bringing.
4. Respect the venue, its staff and its rules. You are its guest as well as the host's.
5. If a host or the venue asks you to leave, leave.

Being a good host

1. Describe your event accurately: where it is, when it starts, what it costs and what it actually is.
2. Do not advertise with somebody else's photographs, and do not imply that a venue, an association or flow is involved when it is not.
3. Think about capacity before you publish. Do not invite more people than the space can safely hold.
4. Be reachable while your event is running, and answer the people who tell you they have arrived or that something is wrong.
5. Cancel properly. Tell the people who replied, as early as you can.
6. What happens at your event is your responsibility. Take it seriously.

What you may not post

1. Anything unlawful.
2. Anything that sexualizes a child. We remove it, close the account and report it.
3. Content that offers, promotes or helps arrange the supply of drugs.
4. Threats, harassment, or claims about a real person that you know to be untrue.
5. Hate speech, or content promoting violence or an organization that practises it.
6. Spam, scams, phishing, pyramid schemes, or anything built to take money off members.
7. Somebody else's work passed off as yours, or anything that infringes another person's rights.
8. Somebody else's personal information without their agreement, including an address, a phone number, or a photograph they did not want shared.
9. Anything that misrepresents who you are, who you act for, or whether an event is real.

Other people in your photographs

1. A photograph from an event nearly always shows people who never chose to be in it.
2. Ask first where somebody is identifiable and the setting is not obviously public.
3. If somebody asks you to take a photograph down, take it down. Whether their reason is good enough is not your call to make.
4. Never post an intimate image of somebody without their agreement. That costs you your account, and it may be a criminal offence.
5. If a photograph of you has been posted and you want it gone, report it and we will deal with it.

Safety at events

1. Look after the people around you. If somebody seems unwell or unsafe, tell the host or the venue's staff.
2. In an emergency call 112 first. flow is not an emergency service and nothing sent through it reaches one.
3. The legal age for buying alcohol in the Netherlands is 18. Do not buy it for somebody who is under 18.
4. Do not bring or supply drugs.
5. Do not try to get into an event you have been asked to stay away from.
6. Hosts and venues decide who comes in. Respect the door.

Reporting something

1. Every listing, comment and profile can be reported from the item itself.
2. Tell us what is wrong. Where you report something as a safety concern, or as misleading, we ask you to describe it, because those two always need a person to read them.
3. Where somebody is a problem for you rather than for everybody, blocking may be faster. A block stops them reaching you.
4. Reporting is confidential. We do not tell somebody who reported them.
5. Do not use reports as a weapon. Deliberately false reports are themselves a breach of these guidelines.

How we enforce these rules

1. A person reviews reports. We do not restrict or suspend an account automatically.
2. What we can do, in rough order of severity:
   • remove the content;
   • restrict the account, so it can still browse and see its own past events but cannot reply to events, comment, host or invite anyone;
   • suspend the account, which signs it out and keeps it out.
3. Where we act, we tell you what we did and why.
4. We weigh what happened, whether it was deliberate, whether it has happened before, and who it affected. A first misjudged comment is not a suspension. Something that put a person at risk can be.
5. Separately from anything we do, a host may decide that somebody is not welcome at one of their events or at any of them. That is the host's own door and not our decision.
6. Blocking is different again. It is a member's own choice, and we do not review it.

Appealing a decision

1. If we remove your content, or restrict or suspend your account, you can ask us to look again.
2. Reply to the message we sent you, or write to us at the address in our Terms of Service, and tell us what you think we got wrong.
3. A person reviews an appeal, and where we can, not the person who made the original decision.
4. We will tell you the outcome. Where we got it wrong we put it back.
5. Where an account was suspended over something that put people at risk, the suspension stands while we look at it again.